Customer Service Survey

The current Council Plan identifies improved customer service as one of the foundational pillars for the current council.

Given this, we engaged a community panel in order to explore the contemporary expectations residents have for council and the variety of services we offer .

The panel helped us formulate The Customer Commitment, which has been embedded in the organisation.

As well as the Customer Commitment launch, several improvement projects were identified in order to enable staff to meet the Commitment. We currently have multiple projects underway, which will all improve the customer experience.

Council is undertaking a survey to understand how and when you’d like to be contacted by council officers, after you have lodged a request for service or a complaint with us.

We want to be able to meet your expectations, and this survey addresses the notification options associated with this process.

Please take a moment to let us know your thoughts on how you would like to be updated on the progress of requests for service and complaints you may lodge with council in the future.