Help us deliver great customer service

Share Help us deliver great customer service on Facebook Share Help us deliver great customer service on Twitter Share Help us deliver great customer service on Linkedin Email Help us deliver great customer service link

Consultation has concluded

The City of Kingston wants to deliver great customer service - it's at the heart of everything we do. But we need to find a balance between meeting diverse community expectations and budget constraints. We're looking for your help to solve this dilemma.

To help reach this goal, we're refreshing our Customer Service Charter. Everyone that lives and works in Kingston is encouraged to participate in co-designing a new charter that supports and guides Council's customer service delivery into the future.

Have your say

Members of the community were invited to provide feedback that was considered by the randomly selected panel of community members. This community panel met over three days and considered a wide range of input and views (including the results of the wider engagement process). This is an exciting new engagement approach for the City of Kingston, and the first time we have included deliberation as part of an engagement process.

Recruitment of the community panel was conducted independently - Council had no influence over the selection process, and the panel was chosen to be a representative of the demographics of the wider Kingston community.

A staff panel made up of both appointed and randomly selected staff members from across Council’s various service areas will now use the community panel’s recommendations to develop a final version of the Customer Service Charter. Randomly selected panellists on the staff panel will be independently selected, and will be broadly representative of the City of Kingston’s diverse staff team. Staff will be meeting over two days in November.

Public consultation ended at 5pm on Friday 15 September 2017.


The City of Kingston wants to deliver great customer service - it's at the heart of everything we do. But we need to find a balance between meeting diverse community expectations and budget constraints. We're looking for your help to solve this dilemma.

To help reach this goal, we're refreshing our Customer Service Charter. Everyone that lives and works in Kingston is encouraged to participate in co-designing a new charter that supports and guides Council's customer service delivery into the future.

Have your say

Members of the community were invited to provide feedback that was considered by the randomly selected panel of community members. This community panel met over three days and considered a wide range of input and views (including the results of the wider engagement process). This is an exciting new engagement approach for the City of Kingston, and the first time we have included deliberation as part of an engagement process.

Recruitment of the community panel was conducted independently - Council had no influence over the selection process, and the panel was chosen to be a representative of the demographics of the wider Kingston community.

A staff panel made up of both appointed and randomly selected staff members from across Council’s various service areas will now use the community panel’s recommendations to develop a final version of the Customer Service Charter. Randomly selected panellists on the staff panel will be independently selected, and will be broadly representative of the City of Kingston’s diverse staff team. Staff will be meeting over two days in November.

Public consultation ended at 5pm on Friday 15 September 2017.


Consultation has concluded

If you have a question that hasn't been answered elsewhere, this is the place for it. 

Submit your question here and a member of Council's project team will respond as soon as possible.

Please remember that all questions and answers will be made public, so don't include any personal information like email addresses or phone numbers.

  • Share Why are closed consultations still on the open consultation page. on Facebook Share Why are closed consultations still on the open consultation page. on Twitter Share Why are closed consultations still on the open consultation page. on Linkedin Email Why are closed consultations still on the open consultation page. link

    Why are closed consultations still on the open consultation page.

    RJ asked over 6 years ago

    Hello, thanks for your question.

    Even though this particular survey is now closed for public comment, this is still a current consultation and we want to share the journey on the customer service charter refresh with our community. 

    We'll be updating this page with news and videos in the coming weeks - stay tuned!

  • Share Why is it when I click on open consultations there is a number of consultations come up that are already closed? on Facebook Share Why is it when I click on open consultations there is a number of consultations come up that are already closed? on Twitter Share Why is it when I click on open consultations there is a number of consultations come up that are already closed? on Linkedin Email Why is it when I click on open consultations there is a number of consultations come up that are already closed? link

    Why is it when I click on open consultations there is a number of consultations come up that are already closed?

    RJ asked over 6 years ago

    Hi RJ

    Thanks for letting us know. These have been updated to reflect their closed status.