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In July 2021, we set out to develop a new website that is clear, accurate and provides everyone in our community with access to online services and information.
Survey
We conducted a survey here on Your Kingston Your Say, asking you for general feedback on our current site, as well as features and functions you might like to see on our future site. Over 200 responses were provided, which were used to directly inform the project objectives.
Community testing
Throughout the course of the project, we provided opportunities for our community to assist us with various testing activities. People from a diverse background, as well as representatives from our Access & Equity Advisory Group came together to help us with:
user testing of our current site - to observe customer activity and thought processes, the insights we need to improve overall customer experience
card sorting activities - to assist with our top-line navigation and grouping information in a meaningful way
usability testing of our new site - to understand how customers interact with and behave on the new website
Thank you to all our community testers!
Content re-write
Council officers worked tirelessly behind the scenes to re-write and re-think all the information on our website. Simplification and overall page reduction will provide a better experience and faster access to accurate and up-to-date information.
Ongoing commitment
We are committed to ensuring our website responds to community needs and continues to be accessible to all, with information presented in a way that is easily found and understood. Regular testing, auditing and reviewing of the website information architecture and content will continue throughout the website's lifecycle and our Digital Team is always happy to receive and respond to your feedback.
In July 2021, we set out to develop a new website that is clear, accurate and provides everyone in our community with access to online services and information.
Survey
We conducted a survey here on Your Kingston Your Say, asking you for general feedback on our current site, as well as features and functions you might like to see on our future site. Over 200 responses were provided, which were used to directly inform the project objectives.
Community testing
Throughout the course of the project, we provided opportunities for our community to assist us with various testing activities. People from a diverse background, as well as representatives from our Access & Equity Advisory Group came together to help us with:
user testing of our current site - to observe customer activity and thought processes, the insights we need to improve overall customer experience
card sorting activities - to assist with our top-line navigation and grouping information in a meaningful way
usability testing of our new site - to understand how customers interact with and behave on the new website
Thank you to all our community testers!
Content re-write
Council officers worked tirelessly behind the scenes to re-write and re-think all the information on our website. Simplification and overall page reduction will provide a better experience and faster access to accurate and up-to-date information.
Ongoing commitment
We are committed to ensuring our website responds to community needs and continues to be accessible to all, with information presented in a way that is easily found and understood. Regular testing, auditing and reviewing of the website information architecture and content will continue throughout the website's lifecycle and our Digital Team is always happy to receive and respond to your feedback.
